BDO Unibank, Inc. was given the Best Retail Social Media Banking Experience Award during the Asset Triple A Digital Awards 2018.
This is the fourth straight year that the country’s largest lender has been recognized for its excellence in “innovating and developing a unique digital experience for customers” by The Asset, a leading Hong Kong-based financial publication.
Since its launch in 2014, the BDO Unibank Facebook page has served as a valuable touchpoint between the bank and its clients, both local and abroad.
Besides posting about special promos, career opportunity events, and company updates, BDO uses this public platform to continuously educate Filipinos about the importance of saving and investing, and raise awareness against fraudulent activities done on bank accounts.
With over 3.5 million followers, the BDO social media page is the most followed Facebook page by any bank in the Philippines.
BDO also has a page for overseas Filipinos and their respective beneficiaries (BDO Kabayan) and a new one to address its clients’ inquiries.
Launched at the start of the year, the BDO Customer Care page complements the Bank’s call center and leverages on Facebook’s interactive format to communicate with its clients and handle their concerns directly and in real-time.
The Asset also bestowed BDO with the Best Service Provider-Trade Finance Award during the The Asset Triple A Treasury, Trade, Supply Chain, and Risk Management Awards 2019, which recognize companies for their industry excellence and initiatives in corporate treasury management, trade finance, supply chain and/or risk management.
Over the years, BDO has made significant investments in technology, processing capabilities, and people to ensure that its trade solutions are tailor fit to its clients’ requirements.
It has been instrumental in supporting government projects through project financing of big-ticket infrastructure and energy projects. One of the Bank’s advantages is its ability to offer competitive pricing because of its access to low-cost funding as well as preferential arrangements from its network of correspondent bank relationships.
